How do I clean marks off the stone surface?

Marks on the Stone: Stone is a natural material that comes with small marks – bubbles, leaching and pour lines. These are unavoidable and need to be adopted as part of the character of Stone printing. Marks on the surface of the print: These are mostly oil marks, from fingerprints or residual oil from when we seal the timber. The best way to get rid of oil is with oil! Take a clean cloth and dip it in some olive oil. Dab off the excess and rub on the mark using a circular motion. Work the circles out and over the stone until the whole surface is covered. This should do the trick. If not, take a picture and send it in for some healing assessment.

How fragile is my stone print?

The image is scratch proof, however, it’s not invincible. Anything stronger than stone will scratch stone. The greatest vulnerability is when your stones are traveling. To protect them ensure the image face is well covered and there is no pressure directly onto the surface.
Do not place anything on top of your stone print, this is a fine art print and not a glazed tile.

Where can I hang my stone?

All the normal places + wet places too, ie bathrooms, kitchens and patios. Condensation and steam don’t hurt the stone however exterior elements such as acid rain and harsh sun destroy anything over time.

How should I hang my stone?

We have D-rings and wire on every frame so you can hang from the wire or from the timber frame for a flush hang.

The stone is semi-fragile so you need to treat it the same way you treat a glass image and hang it on a secure hook/screw/nail. The stone will live forever so don’t risk it on one of those 3M stick-on hooks as they give up the stick after a couple of years.

If you’re planning to hang your stones using a professional hanger, make a note in your order and we’ll ensure we use only D-rings. We also use D’rings for polyptych pieces.

My stone fell off the wall or came to harm in another way?

Send us in a picture and we’ll try to make a repair suggestion. If it’s too far gone, contact the shop – 03 8060 9842 or shop@onstone.com.au

How long does it take from order?

While all effort is made to ensure that Goods purchased from our Website will be processed within 5 days of receiving your order, we cannot guarantee processing times.

We generally use third parties (including courier companies) to deliver orders. By placing an order for Goods you agree that your details, such as name, contact numbers and delivery address, will be passed to those third parties.

While we aim to get your order delivered to you within 15 – 21 days, please bear in mind that the Goods are manufactured in Victoria, Australia and shipped to Singapore on a regular basis. Accordingly, any estimated delivery dates are subject to delays in shipment and custom clearance.

In the unlikely event of extended delays, we will endeavour to inform you as soon as practicable. Any questions or follow-up regarding delivery can be directed to us at shop@onstone.sg

Further, you agree that, notwithstanding anything in these Terms, we are not liable with respect to any loss, damage, cost or expense you or any third party suffers as a result of a change in delivery times or delay in delivery.

If you request that we deliver Goods at a delivery address, we are not responsible for loss, damage or theft of Goods once the Goods are delivered to that address.

Further, if you require Goods that you have ordered to be redirected to an address other than your original order address, we may charge you a reasonable fee for doing this.

Do you deliver and how much will it cost?

We do.

We package our product in recycled materials  (please don’t be offended when your stone print/s arrive enclosed in packing beans – they have been used more than once which doubles their original use). We send and gift in our OnStone gift boxes, these boxes protect the stones as well as presenting as a nice gift wrapping alternative.

Shipping charges:

The prices listed on our website includes shipping to our Singapore pickup location, 583 Orchard Road, #02-35 Forum The Shopping Mall, Singapore 238884, Singapore. Please note that collection of your stones from our Singapore pickup location is by appointment only. We will contact you when your stones have arrived.

The other option is to have your order delivered to you upon arrival in Singapore at a flat rate of $10.00 per delivery (regardless of the number of stones). Please indicate the delivery address at the Checkout Page and we will arrange a local courier to your doorstep. Please check that your address is correct to avoid lost/delayed orders. We are not liable for delays arising from such orders.  Delivery is carried out during working hours, Monday through Friday, excluding weekends and local public holidays.

What if I live outside Singapore?

While we accept orders from outside Singapore, we are currently in the process of arranging for fulfillment and shipping to other Southeast Asian countries in the region to be added to our Website. Accordingly, at this stage, our Website is not able to automatically calculate delivery charges to locations that are outside of Singapore. Having said that, we can make special arrangements to make that happen for you (independently of our Website).  Please do contact us at shop@onstone.sg  if you would like to arrange for delivery outside of Singapore.

Collecting your Goods

You may elect to collect your Goods directly from our pickup location at 583 Orchard Road, #02-35 Forum The Shopping Mall, Singapore 238884, Singapore.  If you do so, we will not accept claims for scratches, indentations, marks, or any other visible damages once you have collected your Goods from our shop. Please inspect the Goods carefully upon collection.

The idea is to keep it very simple. Select an image then click the Upload button. Select the stone size from the menu on the left; once the cropping frame appears use the rotate button on the top right of the frame (if needed) then move the cropping tool using your mouse and arrow keys. Once you have captured the image in frame click on the ‘Save’ button, bottom right side.

We receive the original image and the cropped image is used as a guide. If we feel there is a problem with the quality, crop or size we will contact you by phone or email. If you feel you need to add some notes to the image there is a section in Checkout.

If you are having other problems please email us at shop@onstone.sg and we’ll sort it out in person.

What works well and not so well on stone?

This question delves into personal taste a little so we’ll keep it very general in order to assist with your image selection: Old photos look amazing on stone. We believe it’s the added charm of the second-life-timber and no glass closing it in.

Other strengths: Organic matter – trees, grass, water, stone etc; Movement and light. Having no glass means the movement and texture are far more effective.

The print is inherently matte and we don’t print with white ink so the white in the image will be the stone coming through. This creates a greater depth and a better relationship between the image and stone.

How do I get a physical photo to you?

A couple of ways – you can get it scanned at 300+ dpi and upload as normal or, send them to us using registered post and we’ll return them with the prints (email shop@onstone.sg for the best address).

If you have another question we’re happy to answer by email or phone.